Payments

Comgate payment gateway

Payments are processed by the payment gateway provider Comgate, a.s., a licensed payment institution supervised by the Czech National Bank. You enter your card details only on the secure page of the payment gateway – Svatbee never sees or stores them.

Card payment

We accept Visa and Mastercard payment cards.

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1. When ordering a plan in the app, you press Pay.
2. The secure Comgate payment gateway opens.
3. You enter your card details and confirm the payment with your bank (3-D Secure, for example in your bank's mobile app).
4. The gateway takes you back to the Svatbee app, where you will see the payment status. We activate your plan right after payment.

More about card payments: Comgate help – card payments.

Bank button and fast bank transfer

1. In the app you press Pay and select your bank in the Comgate payment gateway.
2. You log in to your online banking, where the payment is already pre-filled, and confirm it.
3. You return to the Svatbee app, where you will see the payment status. With some banks the payment may take longer to arrive – we activate your plan as soon as it does.

More about bank transfers: Comgate help – bank transfers.

Recurring payments (subscription renewal)

If you pay by card and choose automatic renewal, your subscription renews at the end of the period (monthly or yearly) and the amount is charged to the same card. Before every charge we send you an e-mail with the amount and the date. You can cancel automatic renewal in the app at any time – your plan then stays active until the end of the paid period and does not renew.

Currencies

You can pay in Czech crowns (CZK) or in euros (EUR). Prices including VAT are shown in the pricing and in the app before you pay.

Invoice

After payment we will send you an invoice (tax document) by e-mail. You can also download all your invoices in the app at any time.

Refunds

We always refund money to the same payment method you used (to the card or to the account the transfer came from). Refund terms can be found in the terms and conditions and in the pricing.

Complaints and contacts

If you have a question about a payment, an order or an invoice, please contact us first – the operator of the service, Svatbee s.r.o., company ID 30118972: e-mail on the Contact page or the contact form.

You can also resolve a complaint about the payment itself (for example a double charge or an unfinished payment) directly with the payment gateway operator:

Comgate, a.s.
Gočárova třída 1754/48b
500 02 Hradec Králové
podpora@comgate.cz
+420 228 224 267

Payments are encrypted and card details are processed only by the Comgate payment gateway.